Dallas, Irving, TX

Ericka did not analyze the transaction details to give us an informed response. Ericka did not prove a plan to resolve the issue nor did she seem to have any intention or urgency for the matter. Ericka hacked and hacked while speaking making...

Mauricio did a great job just providing more information and make understand this process

Got the answer I needed

I feel ok was fair to give when I was only making an inquiry.

Alanna was awesome. The bank credited my account but I hav no assurance that the error that occurred where someone else's mortgage was deducted from my account has been ressolved and that it won't happen next month. Please let me know if it...

Nothing due to country taxes and homeowners insurance rates

Terrible connection and transferred to an extension where there was loud background conversation. I had difficulty hearing/understanding the person I spoke with. My situation was partially resolved when I contacted my bank and insurance company....

The representative sent a message to get the issue resolved

I have spoken to several agents at BSI about my request for a deed in lieu. Every time I have a conversation, I'm given different information and told that the process is different. No one has been able to give me a clear timeline and it's...

pleasant and efficient