Dallas, Irving, TX

She gave me the information I needed and she was able to locate the paperwork I was inquiring about

I have multiple loans with BSI.Never missed a payment.Auto pay.Yet BSI has had problem repeatedly by putting auto escrow deduction on.Never got request for insurance proof.Your data on address is incorrect.Why don’t you email me when you done...

Fixed issue was taken care of.

I just needed some general information and the representative was very helpful.

Dylan was the only one gave me a good answer and path to resolution. All the others I had talked to over the course of several days showed no care in my escrow issues and tried to push me off to the next person.

There is a disconnect between departments. I

She was able to confirm that my multiple attempts to email customer care about getting a recast on my loan had finally been accepted into processing.

The rep was unresponsive at times. When he would speak it would be very short and difficult to determine if he was even addressing the questions and concerns I had. I almost felt like he was dodging certain questions rather than being transparent...

I paid my monthly bill before my auto pay date. Instead of the auto-pay date moving to the next month, it charged me a second time on the pre-determined date. This over drew my bank account, and now I have to wait until they ship the check...

My husband called and said the problem was not a problem and was happy with the resolution