Dallas, Irving, TX

Fast, efficient, courteous, and professional

Inquiry solved

Awesome person had patients for me

Very professional and straight to the point. I was able to get my question answered immediately.

He was knowledgeable and answered my questions

I think the online customer account could be greatly improved. I also think, for calling, you could shorten the automated message options as it took a few minutes to reach an actual human.

Alanna was great and provided as much support as she was able to. She was very kind and understanding.

Roseanna Immediately understood the nature of my question and walked me through the steps on the website

When I called in it was VERY difficult to get a live person to talk to. I had to choose an option I didn’t need to finally get a customer service rep. I spoke to a gentleman at BSI and told him I wanted to pay my escrow shortage only. He advised...

The service that I received from Elizabeth Cruz was good.