Dallas, Irving, TX

Elizabeth took care of my issue right away. She was pleasant and professional.

Communicate to clients when loan is sold to others

I’ve been asking for a subordination document for over 3 weeks and still no documents. I feel like no one is listening and better yet no one has any urgency to help.

Easy and quick. I liked getting someone quickly because I only have a small amount of time for phone calls. Thank you!

Appeared to listen well and said he would look into the initial Agent who mishandled my call and would mail my bill to me. Your records should reveal that I called numerous times about not getting my bill as well as BSI slow processing my payments...

Marquita was friendly and very helpful. She was patient even though I asked the same question over and over until I could understand my escrow calculation.

I stated my goal for the call to make an additional escrow payment and had to repeat and clarify how I wanted my payment applied. Representative was still not clear how they.were applying my payment even after I asked for clarification and...

This has to be the worst mortgage company ever. They didn’t pay all my property taxes even though I escrow. I called I called and spoke to 2 different people one being Loria and they can’t help other than saying I need to keep calling their...

Excelente trabajo profesional

Very professional, polite, and informative.