Dallas, Irving, TX

Everything was great

The document for PMI removal was eventually found on the website, she did not direct me to the website instead she said it would be emailed to me by the 6th. I found the document online so I was able to self serve. But she should have been...

Answered my question.

Shateria was very helpful and professional, helped explain my change in payment amount

Once I was able to find the option to speak with a representative I was able to quickly get a resolution to my issue started.

The agent was super friendly and answered my question in a manner that showed knowledge. I didn't have to wait for the agent to obtain an answer, which was excellent.

Very courteous and professional.

Very professional.

Most people have been friendly and helpful from BSI. This one was rude, uncaring and not really helpful. I get that we owe money but we were trying to figure something out.

All questions were answered in a simple manner in which I was able to understand.