Dallas, Irving, TX

Estela was great and very helpful.

Alanna was very professional and pleasant to speak with.

Elizabeth was very helpful and knowledgeable. She has a great attitude!

Ursula was able to clarify how to read my online statement, help with setting up auto payment withdrawal with a different bank account keeping the payment allocations exactly the same. Also, she explained by paying every 2 weeks the online...

N/A would be way too much to type

Muy satisfecha con su atención, fue muy atenta y amable.

She was quick and thorough. Give her a raise.

Was able to get a hold of the right person and they handled it in a timely manner.

Alenna was very helpful in her area, however, it's not her fault the proper person approving this deed in lieu of foreclosure hasn't attempted to contact me personally as I have tried numerously to contact the appropriate person handling this...

My previous notes and emails explain. Yet no one has reached out to me. Cashier Dept did provide the copies of my Nov and Dec 2023 checks that weren’t applied before they destroyed them. It’s shocking how I was treated.