Dallas, Irving, TX

BSI s website kinda sucks but Bennie was great :)

Very pleasant experience. Explained the issue and offered an agreeable solution.

Ursula was excellent, friendly and resolved my issue

Bennie was very helpful!

She was OK on the phone. I wasn’t very knowledgeable and she was not very clear until the very end of the conversation.

Tamara was helpful but working with BSI has been extremely frustrating. I requested a recast with my January payment then again at the end of January as no one seemed to find my first request. I still do not see any changes in my loan.

Customer Care - Dallas has received a review with 5 star rating from Tim C

Responded to e mails as they were sent and helped out when I needed it, instead of requesting the same things over and over when we provided the documents that was requested.

Responded to e mails as they were sent and helped out when I needed it, instead of requesting the same things over and over when we provided the documents that was requested.

Still have not received a call back from management