Dallas, Irving, TX

Someone in BSI changed my monthly statement to email. I never requested that. She changed it back to a monthly paper statement to be mailed to my address of record. I mailed my April payment almost 2 weeks ago and still don't have confirmation...

Estela Barrios was very knowledgeable and very professional. Thanks

Answered my questions

My questions were answered in a polite manner

Everyone I spoke with was polite and efficient. I felt very well taken care of.

I called because I am out of work due to an inquiry and inquired if there are any benefits on my mortgage to help at this time, she instructed me to call my insurance but the mortgage insurance has nothing to do with this matter.

Helping and understanding

I have been trying to resolve an escrow problem since November. It is still not resolved and I currently have approximately $6600 sitting at BSI that I am unable to access. Payment was sent in December to the county of Bastrop, Texas despite...

Just have a human answer my questions: did the PDFs I sent you go through? And are they all you need?

The representative was very professional and knowledgeable.