Dallas, Irving, TX

Elizabeth was efficient, professional and friendly. :)

Marquita was very pleasant to speak to and was able to walk me through and resolve my issue immediately.

She was quick and knowledgeable.

Title: A Nightmare Experience: BSI Financial Services Customer Service ReviewMy recent encounter with BSI Financial Services left me utterly dismayed and frustrated. From start to finish, the experience was marred by incompetence, rudeness,...

No empathy, no consideration for how it impacts my finances, no root cause trace, no idea on a timeline to resolution, or any idea if I will be over charged for my next mortgage payment due to some random system error

Pleasant and effective in helping

very thorough and fast.

She was perfectly professional. Couldn’t have been a better experience.

Dylan was responsive and professional. I was under tremendous stress when I spoke with him. He was attentive, listened to my concerns and was very reassuring about the plan we have in place to bring my account current. This was very much appreciated...

Alanna was professional; however, she kept putting me on hold as she went back and forth between a supervisor and the loss mitigation agent. I was not permitted to speak to either the supervisor nor a member of the loss mitigation team. Alanna...