Dallas, Irving, TX

Everything went well. My issue was resolved.

Miss Barrios has WOW customer service, she is knowledgeable, concerned, courteous and helpful. We hope BSI knows the GREAT employee they have in her. Thank you Estela, keep up the GREAT JOB!

It was great

Por que la personó tubo la paciencia y el cono cimiento y las respuestas correctas para podernos apoyar de un principio y fin fue muy amable

Terri was able to understand and help but the online portal can be better to allow multiple Loan accounts under one account rather than creating multiple accounts to setup

I was in a state of anxiety due to being out of work due to a surgery. My income will be limited in the upcoming weeks. Mortgage is always my priority payment. If I had been overdue, I would not have been able to pay other bills. I felt belittled...

Referring me to someone who understood my request and could answer my questions.

Great service

She took care of me and called me back to make sure I knew what to expect.

She was attentive, and answered any questions I had