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Dallas, Irving, TX
Irving, TX
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Brandon Hailey
I had a situation where a payment was posted 30 days late. We are always on time, and made a double payment immediately to get caught up. Was told the company used to give a courtesy letter to the credit bureau in 2023 but as of 2024 they do...
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ERICKA ROBINSON
The rep openly sighed and was frustrated with me on the call. I run a call center team and felt it was not professional. I was patient and courteous the entire time and she showed zero empathy with my situation.
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Elizabeth T
Great conversation with good advice and professional
Reply from Elizabeth Tan
June 3rd, 2024 02:50 PM
I'm glad to hear that you found our conversation to be helpful and professional, Ibrahim. Thank you for taking the time to share your experience with BSI Financial Services and for the high rating. Your feedback is very important to us. If...
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Bennie Graham
Bennie was knowledgeable and efficient in helping me!
Reply from Bennie Graham
June 3rd, 2024 02:40 PM
I'm thrilled to hear that you found my assistance beneficial, Benjamin! Your positive feedback is greatly appreciated. It's reassuring to know that my knowledge and efficiency met your needs during our interaction for your primary loan purpose....
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Customer Care - Dallas
Terri was great.
Reply from Terri Bell
June 3rd, 2024 02:12 PM
I appreciate your feedback, Cody. It's great to hear that our interaction left a positive impression on you. Your rating of 3.33 is noted, and I'd love to know how I can further improve to provide an even better experience for you in the future....
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Customer Care - Dallas
Had trouble opening your encrypted email.
Reply from Terri Bell
June 3rd, 2024 02:01 PM
I appreciate your feedback, Raymond. I apologize for the inconvenience you've experienced with opening the encrypted email. I will work with my team at BSI Financial Services to ensure this issue is addressed promptly. In the meantime, I'm...
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ESTELA BARRIOS
Always a pleasure!
Reply from ESTELA BARRIOS
June 3rd, 2024 01:57 PM
I'm thrilled to hear that you had a positive experience with BSI Financial Services, Teresa! Your satisfaction is my primary goal and I'm so pleased that I could assist you. Thank you for the 5-star rating, it means a lot. Always ready to help...
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ERICKA ROBINSON
Good listener
Reply from ERICKA ROBINSON
June 3rd, 2024 01:57 PM
I'm really glad to hear that you found my service satisfactory, Robert! As a representative of BSI Financial Services, it's my aim to fully understand the unique needs of every client, and your feedback confirms that I'm on the right track....
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ERICKA ROBINSON
Better communication would be great
Reply from ERICKA ROBINSON
June 3rd, 2024 01:57 PM
I appreciate your feedback, Ronald. I'm sorry to hear that you felt the communication was less than satisfactory. I understand the importance of clear communication, especially regarding primary loan purposes. I'll take your comments on board...
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Mauricio Garcia
It took forever to get to a person. In fact there are no options in the phone tree to do so. There is no option in the phone tree for what I was calling for and I just so happened after multiple calls I just stayed on the line and it finally...
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Reply from Mauricio Garcia
June 3rd, 2024 01:41 PM
Hello Steven, I'm truly sorry to hear about the difficult experience you've had while trying to reach us through our phone system. It's our priority to provide efficient and accessible service to you. Your feedback is valuable, and we will...
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7861–7870 of 10563
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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