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Dallas, Irving, TX
Irving, TX
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Customer Care - Dallas
I called with a fear and aI left with no fear becsue of my customer servie representative. awesome experioenc and all stress releived.
Reply from Terri Bell
June 6th, 2024 12:22 PM
I'm thrilled to hear that I was able to assist you, Ricky, and make the process stress-free. Your positive feedback truly means a lot and it's always my goal to provide an exceptional customer service experience. I'm glad that I could alleviate...
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Brandon Hailey
Easy process and all questions were answered.
Reply from Brandon Hailey
June 5th, 2024 11:22 PM
I'm thrilled to hear that you found the process easy and felt well-informed, Susan. Your satisfaction is my top priority, and I'm delighted that we achieved that during your loan process. If you have any more questions in the future, don't...
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ERICKA ROBINSON
I have had to place numerous calls trying to determine where a large payment is, that I sent to my previous lender before my loan was purchased by BSI. When I asked to speak to a supervisor I was told I would have to wait 72 hours to hear back,...
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Reply from ERICKA ROBINSON
June 5th, 2024 07:06 PM
I'm really sorry to hear about the difficulties you've been experiencing, Scott. It's clear from your review that we've let you down and for that, I apologize. The confusion and frustration you've been through is not the experience we want...
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Bennie Graham
Very please with Bennie
Reply from Bennie Graham
June 5th, 2024 06:46 PM
I'm thrilled to hear you had a positive experience, Kristi! Thank you for your generous rating and your kind words. It was my pleasure helping with your primary loan and I'm always here should you need any further assistance. Thanks for choosing...
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ROSEANNA NAVA
Agent was very knowledgeable and went straight to the point
Reply from ROSEANNA NAVA
June 5th, 2024 02:31 PM
I'm glad to hear that you found the service helpful, MBONGENI. I always aim to be as knowledgeable and straight to the point as possible to provide the best experience for our customers. Your positive feedback means a lot to me and to the entire...
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ESTELA BARRIOS
Estela put my mind at ease, I was so worried I would be in bad standing after missing a payment. I always pay on time, I somehow missed it in the business of things. She looked up my history and saw I always pay, made me feel so much better,...
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Reply from ESTELA BARRIOS
June 5th, 2024 01:11 PM
Hello Miriam,I'm glad I was able to help and put your mind at ease! Everyone can sometimes forget or miss a payment due to the hustle and bustle of life. It's important to remember that it's okay and that we're here to help at BSI Financial...
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ROSEANNA NAVA
It was okay
Reply from ROSEANNA NAVA
June 5th, 2024 12:04 PM
Thank you for your feedback, Consula. I'm glad to hear you found our service okay, but I'm always striving for excellence. If you have any suggestions on how we can improve our service at BSI Financial Services, please do not hesitate to let...
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Marquita Bailey
I was able to complete my inquiry about adding funds to my escrow account
Reply from Marquita Bailey
June 5th, 2024 11:30 AM
I'm so glad to hear that you were able to complete your inquiry about adding funds to your escrow account, Mary. It's always a pleasure to help our clients at BSI Financial Services, and your positive feedback is much appreciated. Your high...
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Marquita Bailey
Great experience
Reply from Marquita Bailey
June 5th, 2024 05:40 AM
I'm thrilled to hear that you had a great experience, JOYCE! It's always rewarding to see a high rating like 4.73 out of 5 stars. Your positive feedback motivates me to continue providing the utmost service to our clients here at BSI Financial...
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Elizabeth T
questions were answered and great customer service
Reply from Elizabeth Tan
June 5th, 2024 04:27 AM
I'm thrilled to hear that you had a positive experience with BSI Financial Services and found my customer service satisfactory, Randy. Ensuring all your questions are answered is one of our key priorities. I'm pleased that your primary loan...
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FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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- https://www.bsifinancial.com/licensing.html
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