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Dallas, Irving, TX
Irving, TX
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Alanna Evans
Good good good
Reply from Alanna Evans
June 7th, 2024 01:59 PM
I'm thrilled to hear about your positive experience, Devin! Your 4.56-star rating means a lot. It was truly a pleasure assisting you with your primary loan at BSI Financial Services. Remember, if you need anything else, don't hesitate to reach...
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Bennie Graham
You improperly billed me causing a large increase in my escrow payment. This is a terrible mistake on your part causing me great inconvenience and difficulty. Absolutely horrendous to let this happen. I am highly dissatisfied.
Reply from Bennie Graham
June 7th, 2024 01:44 PM
I'm truly sorry to hear about the issue you've experienced, Leo. It certainly isn't the standard of service we aim to provide at BSI Financial Services. I understand your frustration regarding the billing issue and the inconvenience it has...
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Elizabeth T
Ms tan was very patient with me and she took all my frustration from the first call from when the lady was rude to me away she made me feel comfortable and she explain it to me and what i need to do.
Reply from Elizabeth Tan
June 7th, 2024 01:11 PM
I'm truly pleased to hear that your experience with me was a positive one, Kiambree. I understand that the process could be a little challenging and it's my mission to make it as smooth and clear as possible for you. It's wonderful to know...
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Marquita Bailey
She need to learn how to talk to people better without an attitude if she don’t want be at work don’t come don’t be rude to no customers
Reply from Marquita Bailey
June 7th, 2024 01:11 PM
I'm really sorry to hear about your recent experience with me, Kiambree. It is always my goal to provide a positive interaction, and it's clear that I fell short in your case. Rest assured, I take your feedback to heart and will use it as an...
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ERICKA ROBINSON
She helped educate me on the situation and told me the best option to resolve it completely.
Reply from ERICKA ROBINSON
June 7th, 2024 01:03 PM
I'm thrilled to hear that you found our conversation helpful, Lisa. It's important to me that the people I work with understand their situation and the options available to them. I'm glad we were able to find the best resolution for your needs....
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Mauricio Garcia
Just because still waiting for BSI give me an answer to this issue. Mauricio was excellent!!!
Reply from Mauricio Garcia
June 7th, 2024 12:59 PM
I'm glad to hear you found my service excellent, Claudia! I understand your concern about waiting for an answer from BSI Financial Services. Please know that I'm here to help expedite the process and I'll make sure your issue is addressed as...
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Customer Care - Dallas
Customer Care - Dallas has received a review with 5 star rating from Deke D
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Customer Care - Dallas
Customer Care - Dallas has received a review with 5 star rating from Oksana H
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Customer Care - Dallas
Customer Care - Dallas has received a review with 5 star rating from Terry S
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Elizabeth T
no one at the institution knows what is going on - I have been lied to on numerous occasions I have had money taken from me for services and nothing has been done in regards to those services. I feel that there is no one who is able to help...
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Reply from Elizabeth Tan
June 6th, 2024 02:16 PM
I'm truly sorry to hear about your experience, Michael. It's evident that we've fallen well short of our standards, and for that, I apologize. It's disheartening to know that you feel misled and unsupported. It's clear that there have been...
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7821–7830 of 10563
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VA Home Loan
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