Dallas, Irving, TX

I don't know if the problem was Erica or BSI Policy. We switched home insurance companies and I called to make sure a disbursement wasn't made to the old company and was prepared to give the new company information a month before the disbursement...

Better customer service and assistance. Tend to your customer needs and actually help. And send confirmation via writing on what has been changed. There’s no paper trail since I’ve been moved to this company

My question got answered. The person I talked to was able to assist me with my concerns

Customer Care - Dallas has received a review with 5 star rating from B R

Customer Care - Dallas has received a review with 5 star rating from N S

Your representative did not know your company did not of HELOCs on properties with more than 20 acres. I'm sure you have reasons why that don't make much sense. Seams to me , land is one asset that you cant hide or get rid of.

Brandon understood what I needed to do and had no questions. I was happy to have someone assist me that I could understand clearly.

Communication should be supported by email..

Fix the problem the first time I called

Questions answered quickly and efficiently