Dallas, Irving, TX

Better customer service and people that can help called for over a month to get answer. My hope is that no one else goes through this. BSI does not case or want to help there customers

It is my first experience with a new financial institution which I was not made aware of in advance. I was made aware just a few days o Of my very first payment. I reserve the right to make a better comment soon

My call was taken promptly and the agent was friendly.

The computerized system can be very frustrating, but once I reached a person, Bennie was very helpful.

Bennie helped me understand the issue on my account with clarity and kindness

Everything was wonderful.

She answered all my questions.

Roseanne was very helpful and responsive. The error I called about is another story. It’s almost inexcusable. I want my credit file fixed today!!!

Various reasons one having a check returned because it wasn’t a cashier check that being lack of knowledge on my part another that the first person l talked to couldn’t give me the total I needed to send I realize this was another department...

Mauricio was a GREAT HELP! He was very patient and helpful He was easy to understand explained everything very clearly