Dallas, Irving, TX

I would have preferred to speak with someone on the recast team to go over the process for recasting my loan and answer all my questions regarding the process.

Very quick and knowledgeable.

My loan has only been with you all for a short amount of time, so I'll need more time to assess my true experience.

If she would have listened to me. One rep tell me one thing the other rep tells.me something else. She told me I never spoke to an Escrow rep last year when I know I did. She never follower up with me.

My concerns were resolved

The representative was personable and understanding.

Bennie was very helpful in helping to resolve the problem that BSI created. Bennie was great. BSI is garbage.

he was very rude and dismissive

He was great

He helped get the documents I needed