Dallas, Irving, TX

Very well trained employee and knows exactly what she is doing speaks fluent and no accent !

Explain to us how $27,000 of unapplied funds was reduced to $2350

I called with an inquiry about why I was issued a check for an escrow overage and then my mortgage payment was raised due to a forecasted shortage for 2025. It makes more sense to hold the escrow surplus and apply that towards the forecasted...

your policies are the problem. When a escrow change causes the existing automated payment to not cover the new amount due, you do not apply funds and instead let the "underpayment" lapse greater than 30 days and then report it to credit bureaus....

Her knowledge of my Mortgage Account was GREAT!

Still working on final stages of loan payoff Hope it goes well.

Questions answered

My escro account was not handled properly and I should've been notified that my insurance doubled but nobody conta me. Now my insurance & taxes went up $1,300 a month for this fiscal yea.

Stop trying to screw over a disabled veteran.

Received information needed