Dallas, Irving, TX

Reaolve the issues rather than just escalating it every time.

Alanna was great. Dissapointed in BSI's poor communication system for not letting us know we had somehow missed a payment back in August, which we could have paid with no issue. I would not necessarily use BSI again and may consider changing...

Fix the issue

My questions were answered

Roseanna was very nice and professional. When I told her my issue she immediately knew how to resolve it.

Great customer service

She didn't answer my question Bsi made a mistake They told me my payment didn't go through So I made a manual payment Then I find out it did go through So i had two payments Previous operator saidctgeyd deoete one or mske a note to apply to...

Customer service rep was helpful and answered ny questions quickly and professionally

The representative was professional and helpful. there is an extra charge on my account of over $1000. I need an answer about this fee and I need it removed from my due balance. I'm waiting for someone to call and address the issue.

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