Dallas, Irving, TX

The experience was fine, but, my mortgage lender determines where the service of my loan goes. Thank you for being on top of it.

BSI is very hard to get intouch with a person. 5 years of being with them I've only received one maybe two call backs. trying to get documents is like pulling teeth. The automated ststem really put a negative impact on my experience. I tryed...

Marquita did a super job! She even called me back when the call dropped! SUPER!!

Very Courteous And helpful customer service

well and explained well and was totally professional, but was kind enough to educate me as well as do the work

No eating when talking to customers speak clearly

ROSEANNA was very kind and efficient. She helped me understand our yearly analysis.

My concerns were met and taken care of.

Professional

I still have not gotten my refund of the the extra 2500... and with the holidays, that money missing made a HUGE difference in what I could do for my children for christmas... and I need that money back. I am not sure why it had to be sent...