Dallas, Irving, TX

Roseanna quickly answered my questions.

I have bi-weekly removal of my mortgage that was pit on the wrong date which kept overdrawing my account . when I called to ask about it i I was given misinformation stating it was my bank's fault when it was BSI's faul! I thought it was fixed...

Question's answered

no comment

The representative was not unpleasant, but just continued to tell me the late fee was due to the 13th month of bi-weekly payments. I explained to him that I haven't even been with BSI for a year, and signed up for bi-weekly payments after a...

Questions regarding escrow were addressed

Marquita was dismissive, wouldn't let me even finish my sentence before cutting me off and wasn't able to provide any reassurance regarding my request and the delay in BSI providing my requested pay-off letter. My real estate agent, escrow...

he resolved my issue in one phone call

Professional, pleasant and quickly resolved

See above I should not be responsible for sending you proof that my taxes are paid when you were the ones who called me to say they weren't paid My township office gets lots of those calls I offered a phone number, but was told that I had to...