Dallas, Irving, TX

Dylan resolved my issue

Payment experience not going well

Do your job right in the first place so I don't have to talk to three different people about how you cant complete basic math. Attention to detail is not a strength for your company.

Needs were taking care of with patients.

Great understanding of my issue and a quick response and resolution

I wish your website would allow viewing documents on a cell phone, not just on a computer.

answer all my questions and supplied the info i needed

This call was a follow up from a previous call with Marquita which was not helpful. Tamara basically advised that my payment request was drafted as previous call with Marquita was cut short and she was rude / short for no reason. Tamara was...

Marquita needs a little more customer service experience because her attitude is horrible and she hung up the phone before I was done. I had to make another phone call just to make sure she completed the task I originally called about. She...

Brandon knew exactly what I was questioning. I also cross-checked his answer with my CPA and she also verified that banks/mortgage companies always report the beginning outstanding loan balance of the reporting year as the beginning balance...