Dallas, Irving, TX

Verry difficult getting thru to a real person. The computer robot would not direct me to customer service. Extremely frustrating until I reach Michael by posing to make a patient.

Dylan understood that the error was BSI's fault, calmly explained the process needed to resolve it, and followed through with the resolution.

I wanted to know when my payment would be lowered with the new lower insurance. I was told that the escrow wouljd need to be increased. The representative talked really fast and when I asked him to slow down he said he would send me to a different...

Dylan is not the problem - your policies are. I paid my RE Tax by mistake before yo paid it out of my already approved escrow account and the county refunded the money to you. I asked for BSI Financial to send me a check in the amount refunded...

BSI online tools are terrible . this makes it almost impossible to self service on basic items . Requiring frustrating calls to your help center. My only hope is fir for my loan to be bought out by another service provider . BSI is the worst...

Bennie listened , understood, and ended our conv with a laugh! A welcome reset for my afternoon.

Got what I needed in a timely manner to reinstate my husband's loan

The agent was very helpful she listened to my needs

Get my request answered

Great personable and helpful the survey summed it up