Dallas, Irving, TX

She was very nice.

Understanding my frustration on how difficult it is to get a live person to send required documents.

Alanna did fine. I just find BSI's customer service to be lacking with every communication.

I was told I could make a partial payment online to get ahead of the Biwkly collection BSI performs and erase the past due notifications when in truth I'm not past due. Online would only allow a full payment so I will need to mail my 1/2 month...

Why do your systems not allow Apple products to print necessary tax forms? This is an amateur error on your part.

went out of the way to research my how to get it resolved

I had a great experience

Considerate

I was extremely satisfied with my interaction and questions were answere. Grateful to have a mortgage company I can trust! Thank you

Not lying to customers. Brandon/Brannon was the one who original lied to us and told us pymt had gone through and he could see it on his end. I had even clicked on the pymt button myself. To later find out it was untrue and he only set up for...