Dallas, Irving, TX

Èxcellent customer service. He was respectful and professional in performing his duties.

Contacted that loan had been paid off by BSI not customer

None none none

jothing to add

She's very nice and kind

She said she would transfer me to the insurance department but all that happened was I went back to the original phone options and never could get anyone to talk to

I got what I needed and didn't have to wait for it.

ssue was alreadysolved. The phone call came days after the issue was resolved anyways. But Ericka was delightful.

Michael was very professional, easily grasped the details of my inquiry, and moved into solution mode very quickly. I expect final resolution within a couple of days. Thank you, Michael.

Lorraine helped me with my inquiry in a timely manne. She was very helpful and knowledgeable regarding my request