Dallas, Irving, TX

It was short and helpful.

Desiree was so helpful and very knowledgeable. Extremely nice. She even emailed me a copy of the form showing how interest I paid.

Ericka was very knowledgeable about what I needed and gave the options clearly as well as being able to answer any of my questions.

I fine that BSI change the rules every chance you get, so know I will not recommend you to my friends or famil!!

Having more knowledge, about the V. A & It's working with Mortgage.

Requested a payoff 3x for 4/21 - Sent wrong information 3X - DELAYING my closing and costing me money!

good customer service

I had fraud on my checking account and had to make an abrupt change, she was understanding and got my account switched to a new checking, she was very helpful

Effective results of the problem

She was very sweet and patient. I was a bit flustered with trying to ask what I needed My bilingual brain could not get out the right word. I appreciated that just was patient about that..