Dallas, Irving, TX

There was nothing bad about Dylan it is the overall experience I'm having with BSI. Due to BSI mistake I am having to fight for my account to be corrected. Dylan was aware of the situation and even dealt with it previously.

Rep was super efficient while still personable. Would like to see a link on web that details process to cash an insurance check made out both to lender and owner.

Very knowledgeable lady that had all my answers ready on hand.

ofthe agent. She was confident, aware of exactly what to do, positioned to execute on that awareness, and ultimately had processed the refund and established expectations for next steps within I believe three minutes, maybe four, I'm not sure....

Its not your agents it's your company that is the problem I cant even speak to a person in the payoff department It blows my mind that it takes 5 days for a payoff and over 24 hours to get a copy of a previously completed payoff. Costing me...

She answered all my questions

Josselyne is wothout question the most competent employee I have ever spoken to at any organization in my entire life. She should be the CEO. Promote her immediately.

Desiree was kind and took time to answer my questions in a way that I completly understand.

Fast to get an answer

Was very informative and very professional