Dallas, Irving, TX

Mr. Graham was overall great !

Quick and very professional

He provided quick and excellent customer service!

Provided a knowledgeable associate.

Bennie was prompt and resolved my issue immedately, His knowledge for my request was great!

Desiree was very kind, and comprehended our questions perfectly . Her customer service was excellent and helpful, she was able to answer our questions with the consumer in mind. please hire more people like her or train your staff to have more...

Said my May mortgage payment was not received. I have lived here almost 10 years. For May 2025!!! Very unhappy with BFI financial. Will be looking for another mortgage company.

She was pleasant to talk to you and took care of everything I needed

The professionalism should be across the board. Not everyone is in the same boat . I have never missed a payment before November and whe I learned about the payment, I made a payment plan that was not explained to my understanding that my credit...

Josselyne was a delight to talk to. She was extremely knowledgeable and very helpful. I can tell she loves what she does.