Dallas, Irving, TX

I called to request a refund of a late charge. I provided proof from my bank that the payment was sent on time. The person I spoke to, said "okay" but gave me no information as to how and when the refund would be made

Everything was on me No possibility of computer error in me changing to email statements. Never received any statements email or mail for period of time she said I requested change to email. I received a statement only after she sent one. Until...

Problem was tesoled

Great service

She was very helpful and friendly. I was able to take care of my payment easily.

Mauricio was very proficient in answering all my questions and provided insight into resolving the issues at hand.

It was great

This woman was rude but me off and would not allow to finish speaking. Telling you all don't do this or that. Not trying at to be accommodating to a customer.I didn't ask to be doing business with you all not applied for service with you. The...

Diseree took care my needs and was very pleasant to talk too

The understanding of my customer service representativ.