Dallas, Irving, TX

I was stressted about my situation and Bennie helped me come up with a plan that should help.

Mr. Graham was the third person that I spoke with about the escrow issue. Im not sure why it has taken so much time to resolve but I am waiting patiently and hope it will get resolved very soon.

know the laws, don't try to cover up your mistakes, don't treat loyal customers like idiots

Josselyne was able to process the information change I requested while explaining in great details how the BSI payment system works. She also made sure she set things up in a way that I will be able to have my payments clear within the right...

Yoaranne was professionsl, listened to my issue and resolved it quickly with her knowledge.

My question was answered

Great service

I explained that I wanted to pay the escrow shortfall up front instead of having it added to my monthly payment, and we accomplished that quickly and easily.

Your rep came across as not wanting to be there, in the moment and help with my issue. It was the first time experiencing an unpleasant call with one of your rep's. I'm sure this is not the norm.

Because of Tamara