Dallas, Irving, TX

have been calling times a week trying to get this fixed. I did a re-modification on this loan and it's still being reported on the credit of 240 something days past due. I advised them that this could cost my husband his jobAnd nobody wants...

It took me about an hour before I could speak with a person on the phone. The automated system avoids person to person calls. Very frustrating while I felt my issue needed to be addressed personally and quickly.

All my questions wete answered in a professional manner

Very courteous and helpful.

Pleasant CSR answered aĺl my questions quickly and efficiently.

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To be clear, it was not Marquita's fault. She was pleasant enough, but wasn't able to address my issue, and encouraged me to "call back tomorow." We've had recurring issues for the past six months with our payments being received, and I've...

Mauricio was very knowledgeable and understood my concern.

overall, everything was OK thank you

Erica answered every question. Waiting on results for why extra $13.00+ charge pn my note...