Dallas, Irving, TX

Mauricio was very helpful to me. I was very frustrated that my mortgage loan was sold without any notificatio. I was worried about my escrow & taxes being paid correctly & this person went over everything with me in depth. I appreciate how...

Michael Metts efficiently and pleasantly handled my concern.

Yoranne was professional and answered my questions and understood my concerns. BSI was very quick in providing the payoff information so my refinance could go through.

my first communication with your company, it was excellent. He gave me all the information sent me all the documentation help me set up my automatic payments. It went very, very smooth. Tell him thank you

Got through quickly , answered my question quickly and pleasantly .

The ability to talk with a live breathing human to resolve a path forward and explanation of seldem mortgage payoff actions on my behalf is gratifying.

Quick and resolved my issue

My CSR was a breath of fresh air. She was knowledgeable, helpful, and had a very pleasant , not condescending voice. I appreciated that as I have had 2 phone encounters with a cable company and retail company this month where a resolution was...

She was concerned and helpful in resolving my concerns.

We had a problem with our payment not getting taken out and having to be reset up. I was quite upset with the letter stating it was going to be sent to the credit bureau. Mauricio helped set up a payment and then set up monthly withdrawls....