Dallas, Irving, TX

Feel i was listened

Make customer service more knowledgeabl.

I informed Benny we are in a rough financial situation. I paid up on 2 months I was behind. Benny informed if we need help with next month to reach out, I plan on reaching out on monday.

Estella was very helpful and took the necessary time to review my account. Once she did the research, she was able to expalin the escrow analysis process to me. Thank you.

Short wait time and got everything answered promptly.

I was reported exactly 30 days late on my mortgage—without a single phone call, email, or mailed notice that my auto-draft had failed. That one incident dropped my credit score over 100 points, right in the middle of buying another home. I’ve...

Customer service said my payment would come out of my account after I told her it didn't go through, told me to give it a few days. I said it already came out the other day, then it took it then it reversed the transaction even though there...

Kevin quickly had the answer to my question and was very nice

Question answered quickly

Friendly, knowledgeable, and helpful assistance from the representative!