Dallas, Irving, TX

Your reps are very nice and try to be helpful so no issue with them. Issue is that an escrow overage check was originally issued at the end of June and we still have not received it. The overage was most likely due to the fact that we had to...

I called because I received an email that my mortgage payment wasn't received. I called and Alanna confirmed that my mortgage payment was received. She was very helpful.

Customer service

I enjoy my experience with the bsi representative.

Desiree was very understanding and knowledgeable about the situation. She had a great course of action which worked out well.

Since I have just started with the company it's to soon to make a informed decision

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Treated with respect and the agent seem to care. Problem was solved quickly with no problems.

Desiree- listened, explained what was going on and helped resolve the issue. Professional, efficient and friendly

Kind, fast, and competent