Dallas, Irving, TX

Ericka help answer questions and then transfered me to someone that answered the second question I had.

There should be a way of removing this matter more quickly I should be able to speak to a supervisor not just the representative who answers the phone after a long wait. several times when I have called, the line disconnects and I have to call...

I have multiple loans with BSI and I cannot put my loans together under one login on the website to manage my account inquiries. I have to manage my accounts separately which is an inconvenience. I have to make payments on website for one loan...

Thank uiu for hiring these wonderful people to help us !

Very knowledgable and patient with me as I asked my questions and went through examples of PMI payment payoff with me.

She was sweet and helpful.

Nothing else to add

Their was some confusion about a payment but he looked into it and stayed calm and professional even though I was getting a little overwhelmed at the situation. He helped me process a payment and answered all my questions. Very nice and respectful...

Estela was quick to identify my issues, and put me at ease quickly. I had made a payment, but it wasnt showing, neither was a hold amount from my bank. Payment was made, must have just been a friday thing.

Haven was great. BSI is ridiculous. There was an error on done when paying my mortgage on the app and it prompted me to try again. after the 2nd mortgage payment attempt it said error again so i decided to try again the following day. An hour...