Dallas, Irving, TX

I've already wasted enough of my time on hold and trying to resolve the issue with 5 different representatives. So, I'm going to refrain from wasting more time answering this silly survey that doesn't make a difference anyhow.

Tamara was very professional and helpful. Give her a raise!

professional and is taking care of this matter. Hopefully resolved within a few days.

I'm told very specific things would happen then I call back and the information is completely different. I know they don't care about my situation, but when it involves money it is a big deal. And the representatives attitude was like I was...

She was very nice and helpful

Kevin was very understanding - but the issue wasn't resolved - I have sent in an online Ticket requesting additional information.

She understood my questions and rapidly resolved the issues, which avoided a delay in my closing.

He was able to break down the issues I was having and solution on getting it resolve.

Listen to customers need and a willingness to help resolve issues.

Very moody and rude, talked to me like if i was bothering him .