Dallas, Irving, TX

I called for some very specific information, and received my answers within 5-7 minutes.

professionalism

I really don't know, how you can make it better with this economy a person like me is trying very hard to keep up with this mortgage. by me, Living from check to check doing this alone is hard. this company do not make it better for a person...

My feedback is not based solely on Harriet. The last person I spoke to was wonderful and I believe that I finally got things resolved. but it took two weeks and conversations with several of your representatives before my request to put $3495...

got all my questions answered.

It was quick and

It was just to make a payment and it took 3 to 4 trying and phone calls to do that. Once you make a payment should give a confirmation number not your account number and a couple numbers after.! This site was the most troublesome to do so then...

was full of anxiety about the possibility of losing my home. He assured me that there was still time to send my hardship papers and made me feel much better. Thank you, Brandon!

Please have your customer service agents not hang up on people. Also an escrow review should be done at 6months to avoid a catastr jump from $300 - $150" for an escrow payment. Right now, who can afford that? Thanks for no help

I was promised to call by a supervisor from BSI about my situation and nobody called