Dallas, Irving, TX

Understanding of the situation and worked to assist in a helpful way When rates drop we are hoping to remain with this institution as the ease of payments, customer service and flexibility have been one of the best mortgage experiences we have...

Have better knowledge of the customer issue. When a customer tell you they talked to representative and you still did not meet their need based on the other representative conversation. It is very disappointing.

Very efficient and expedient.

very helpful and kind

My req was solved with no issue. Very kind friendly and professional personal.

Very kind and professional

Professionalism

Pleasant and direct to the point

Everything was solved with out waiting

the customer service rep was very helpful. She listened to my concerns and attempted to get me to the proper person. Ultimately the proper person never called me back. But Alana was great! If only she had the ability to complete the task I...