Dallas, Irving, TX

All my questions were answered

I was sure that I would get the payoff information as requested, but I have had to call the company twice and still have not received the correct information.

Generally, the calls are always in English, and the translator does a terrible job. I understand what they're saying better than the translator does. The agent representing BSI usually doesn't know anything and can't resolve anything. They...

Agent was knowledgeable and effclient. Call handled quickly and professionally

Every thing was accomplished in a short time and done satisfactory.

Polite , answered all questions and referred me to another agent who was also helpfu.

Your customer reps are not knowledgeable and not ready to assist, and he banged the phone down on me for no good reason.

They helped me

Professional and helpful.

Alanna wasn't just friendly and knowledgeable but she remembered me from a previous call at least 10 months ago. That experience was also a very positive interaction. Whatever you are paying her is not enough and she is the only reason I am...