Dallas, Irving, TX

He pretty much told me nothing, to wait for a letter.

I made a $1400 payment by check (#154) and it cleared my bank. I was told once that you didnt have the check, then told you did, then didn't then did. Those funds need to be located and applied to my May payment immediately. Please return my...

Great customer service skills

Harriett was very profeseional and knowledgeble. She had all the information I needed without referring me to someone else. The wait time for a person was short and exactly the time I wa given. Great Job! PS. English is appreciated.

Alaina was great. However, BSI is the worst mortgage company process wise I've ever worked with. I currently have 6 properties with different mortgage companies. I pay them all the same day, from the same account, from the same bank. The only...

Lorraine was very helpful and understanding.

i got my issue resolved

I wish when a representative; not particularly Desiree, gives a customer a "no" answer, that they can point to documentation that says why or offer escalation bring them. I left the call feeling like I had direct feedback but no way to action...

Mr. Mendoza was very understanding and made me feel comfortable. I always have great experiences with the employees of BSI Financial. Thank you for having me as a custome.

He was profe and resolved my inquiry