Dallas, Irving, TX

The only reason I am rating my experience thus is because Ms. Mitchell could not have been nicer, more helpful or more professional. I appreciated her sincerity and complete regard for my situation.

Need to be able to talk to someone in the Partial release department. Or need to be able to talk to a manager when questions aren't being answered and needs aren't being met. Awful experience. This has been going on since the middle of Decmember....

He completed everything I asked of him.

I am trying to understand your policy regarding late payments. I signed u for the biweekly payment method. When I log in to my account it shows "Past Due" every single time. I am not past due and I don't have time to check my account everyday...

I received the document I requested.

Professional and knowledgeable!!

Marquita was very polite and professional. she helped as much as possible and provided an alternative solution.

Pleasant communication.

Kevin helped me quickly and thoroughly

Estela Barrios was very understanding of my situation and my concern she navigated the situation and was able to help me to make the $2500 payment that I was trying to schedule she also assisted me with future payments that can afford when...