Dallas, Irving, TX

I have never spoken to someone as helpful and knowledgeable and helpful as Harriet and I've had this same loan for years. She have me info about my loan that i never even knew. in this day of bots and AI servicing ur loan, Harriet is a true...

she was excellent

Professional, and knowledgeable

Brandon answered my questions in a knowledgeable and professional manner.

Get rid of AI IT IS BETTER TO TALK TO A LIVE AGENT INSTEAD OF A MACHINE

It was just OK

She listen great interaction

This was my second call to BSI about this issue. This first rep I spoke to told me it was handled. I happed to sign into the website to see that it was not done and I needed to call again. The customer service rep was short with me, never explained...

Offered no resolution for my request for a refund on a payment that was made twice on accident First call I made on 6/5 the agent said they submitted a request for a refund and I called again on 6/15 and spoke with a different agent and they...

Wonderful service