Dallas, Irving, TX

Customer service excellenc. However you website can use some upgrading

Brian was excellent as a rep, within the limited scope of information given to him. It would have been great if he had the resources to transfer me to someone with more than general information than what I got from the bsi web page. I was left...

Professionalidm and knowledge

Brandon was quick to review and resolve the issue I was concerned about. He was very polite and made it easy to understand what I was seeing on my account.

i had a concern about a charge. Estella foung the payment and she gave me a solituon in about 5 mins.

The person the assist me was really helpful and she got thinks down

Thanks!!!!

Robert was knowledgable on the BSI policies and was able to empathize with my situation (lots of fault on my end) with professionalism both towards me and as a representative for BSI.

Very Good answer all my questions

Harriet was wonderful and pleasant.