

CrossCountry Mortgage, Cleveland, OH
Cleveland, OH

We are dedicated to answering any of your mortgage questions and will guide our clients through the home loan process to ensure an efficient and personalized loan experience.
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Cedric was great, however, Evan and the underwriting dmtheir feet and kept coming up with excuses beffinally closed nine days later
Reply from Cedric Capeles
October 5th, 2026 06:44 PM
Thank you for your feedback, Alan. I'm glad to hear you found working with me to be a positive experience. I apologize for the delays caused by the underwriting process and understand how frustrating that can be. At CrossCountry Mortgage, LLC,...
read more
Such a sweet person! Great attitude and so polite
Reply from James Hair
September 26th, 2026 11:02 PM
It was nice to meet you! Please reach out when the time is right:)
#LetscallJames
Alex is a such a blessing. We tried other loan officers and they all turned us down because our credit wasn’t great. Alex is the only one who believed in us and told us that it was possible. She laid out a game plan for us on the steps we needed...
read more
Reply from Alexandria Morrison at CrossCountry...
October 5th, 2026 02:48 PM
Deja, I'm truly grateful for your kind words and am so glad I could assist you and Brian in achieving your dream of homeownership. It's rewarding to know that my guidance and support at CrossCountry Mortgage, LLC made a difference for you both....
read more
We changed up the closing to make it a week earlier and she still got it done for us on time. She did an excellent job.
Reply from Meg Hicks
September 27th, 2026 12:54 AM
Thank you, Genny! It was a pleasure working with you and thank you for getting me everything I needed, so quickly!
Alex is a such a blessing. We tried other loan officers and they all turned us down because our credit wasn’t great. Alex is the only one who believed in us and told us that it was possible. She laid out a game plan for us on the steps we needed...
read more
Reply from Owner
September 26th, 2026 08:24 PM
Deja! Thank you for this thoughtful review! It was truly a pleasure to work with you & Brian. God blessed you with the perfect house at the right time!
Mr. Ferrigno and his teams communication & continuous emails keeping me in the loop during the whole process! Thankyou
Reply from Joe Ferrigno
October 5th, 2026 03:37 PM
Michael, I'm happy to hear that you appreciated the communication and updates from my team and me at CrossCountry Mortgage, LLC. It's important to us that you felt informed throughout the process. Thank you for your kind words!
My experience was pleasent! Kathy was very informative, thorough, and intentional with my process.
Reply from Kathy Christmas
October 5th, 2026 04:57 PM
Brittany, I'm grateful for your kind words. It's wonderful to hear that you found my support informative and thorough during your process with CrossCountry Mortgage, LLC. Thank you for sharing your positive experience!
John good at sharing his knowledge and supporting us at every step during the process. He was easy to reach and happy to answer any question.
Reply from John Pearson at CrossCountry Mortga...
September 27th, 2026 03:59 PM
Laurie, Good morning. Thank you for your kind words of support. Please feel free to reach out anytime with questions.
john
Michelle and team were always available, helpful and made it a great process
Reply from Michelle Rogers at CrossCountry Mor...
September 26th, 2026 08:49 PM
Laura, I'm glad to hear that you had a great experience with my team and me at CrossCountry Mortgage, LLC. It was our pleasure to assist you throughout the process.
Michelle started good when I first informed her of my intention to refinance. As I went throw the process I felt as if she does not really have time to communicate, customer service and answering concers were not really a top priority but I...
read more
Reply from Michelle Ikonen
October 5th, 2026 01:39 PM
Humam, I'm sorry to hear about your experience with the communication during your refinancing process. I understand how important it is to feel valued and have your concerns addressed promptly. Please reach out to me directly so we can discuss...
read more
2901–2910 of 398075
About
We are dedicated to answering any of your mortgage questions and will guide our clients through the home loan process to ensure an efficient and personalized loan experience.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095