CrossCountry Mortgage, Cleveland, OH

Nick went above and beyond for my family and I. I was relocating for purpose of work. He was on top of everything and made the process as smooth as possible. My family and I can't thank Nick and his team enough for all that they did for us...

Nick went above and beyond to explain things on money matters in a language that I could understand. I highly recommend him and would refer anyone to him for a smooth mortgage experience. Nic is very responsive.

I was well informed throughout the process.

Matt made our first home buying experience so smooth and helped us close on a house on a tight deadline. He was great during th e whole process and was a huge reason why we went with CrossCountry Mortgage!

Todd really went out of his way to find a refinancing solution for us! My wife and I are so grateful for all of his efforts to get us to a much better financial position. We appreciate his advocacy for us, and highly recommend him to anyone...

I always assumed buying a home was a difficult process, Rita made everything so simple and was incredible to work with!

Dina was a great resource for these first time homebuyers going through this process in a tough market! She explained everything along the way, was very responive, and was so patient over the almost year-long process. She also did everything...

reliable and on time

Better communication and too much reliance on automation. Honestl, AI systems could handle better. We found out less than 24 hours before close from closing agent that there was a problem. Closing delayed one day. Then 38 documents were sent...

Jordan and his staff explained every step of the very complicated and drawn out process to us and made us feel they personally cared about our having a successful and satisfactory experience. Even when we contacted them at inconvenient times...