Central Indiana, Fort Wayne, IN

Fort Wayne, IN

4.94

(11,302)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM(Open now)

Thu

9 AM to 5 PM

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4.94

(11,302)

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5 Star

98%

4 Star

3 Star

2 Star

1 Star

Very good communication and no surprises.

Reply from Trudi Parton

April 3rd, 2026 01:56 AM

Sally, I’m glad you appreciated the clear communication throughout the process. If you ever have more questions or need assistance in the future, feel free to contact me.

Great customer service.

Reply from Ryan Frantz, Ruoff Mortgage

March 24th, 2026 09:31 PM

Kacy,Thank you for the awesome feedback. Really appreciate you and Joe letting me help you. Drop me a note if there was something unexpected that happened at closing. I'd like to rectify that or at least make sure it doesn't happen again. Appreciate...

Skye did an amazing job with contacting us when the rates dropped to get a lower interest r***! The whole process was easy and helped us save a lot! We appreciate you and your hard work!!

Reply from Skye Stevens, Ruoff Mortgage

March 24th, 2026 11:40 AM

So happy I was able to help (again!!) I appreciate you and Seth always tristing me and Ruoff with your mortgage needs!!!!

Trudi was amazing as usual!

Quick responses and organized

Justin Phillips, Ruoff Mortgage has received a review with 5 star rating from Ashley D

Reply from Owner

April 3rd, 2026 05:29 PM

I appreciate your 5-star rating, Ashley. Thank you for your support. If there's anything more you wish to discuss, feel free to reach out.

Communication

Reply from Justin Phillips, Ruoff Mortgage

March 23rd, 2026 03:42 PM

Thanks Ashley! Hope the move went smooth, and everyone is settle. :)

I was bery pleased for most part Only issue i I had was loan butler was not consistent sometimes it would work great but others it took me to login screen and I never set this up so I would have to find an email that went straight to my documents...

I thoroughly enjoyed working with Brian. He introduced himself by sending me a handwritten card! Impressed me from the start. He answered all of my questions in a way that made things easy to understand. He maintained excellent communication....

Reply from Owner

April 2nd, 2026 11:13 AM

Jeanne, it's great to hear that you enjoyed working with me and that the handwritten card made a positive impression from the beginning. I aim to make sure all your questions are answered clearly and communication remains seamless. If there's...

I received a handwritten note from Brian introducing himself, maintained excellent communication via phone, email, and texts, and reassured me during the process.

Reply from Brian Huff

April 1st, 2026 07:52 PM

Jeanne, I'm glad to know that the handwritten note and communication efforts made a positive impact during your experience. Keeping you reassured throughout the process is important to me. If you have any further questions or need support,...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

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