Top 5%
Pam Townsend, Ruoff Mortgage
Senior Loan Officer | NMLS# 404322 | Ruoff Mortgag...
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
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100% the absolute best mortgage team. I have purchased several homes in other states. This is my retirement home. Pam Townsend and her team are true professionals. A special shout out to Tom as well. When there was a bump in the road, they...
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Out the different mortgages brokers from my previous homes. Pam Towsend teamed up with Tom. The best ever. I will 100% recommend this bird love professional to anyone i run across in the future. The BEST EVER!!!. Thankyou Pam and Tom.
Reply from Pam Townsend
June 6th, 2025 07:40 PM
I'm thrilled to hear that you had such a positive experience with us, Jeffrey. It was a pleasure working alongside Tom to assist you with your mortgage needs. Thank you for your enthusiastic recommendation and for choosing Ruoff Mortgage.
Working with my crazy work schedule to get everything done.
Reply from Pam Townsend
June 6th, 2025 04:19 PM
I'm glad I could accommodate your work schedule to ensure everything was completed smoothly. It was a pleasure working with you, William. If you need any further assistance, feel free to reach out.
Communication was on point! Thank you!
Reply from Pam Townsend
May 21st, 2025 10:03 PM
I'm glad to hear that the communication met your expectations, Sean. It was a pleasure assisting you at Ruoff Mortgage. Thank you for your feedback!
Pam was super easy to work with, extremely knowledgeable, and worked around our schedule. She never hesitated to answer a question and explained things in depth to me and my fiance, 2 first time home buyers.
Reply from Pam Townsend, Ruoff Mortgage
May 2nd, 2025 05:56 PM
I'm thrilled to hear that your experience as first-time home buyers was positive. It was a pleasure working with you and your fiancé, and I'm glad I could assist with your questions and schedule. Thank you for your kind words and for choosing...
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Pam was very helpful and kind to work with!
Pam is very pleasant to work with.
Pam is very pleasant to work with.
Reply from Pam Townsend, Ruoff Mortgage
May 2nd, 2025 06:03 PM
I'm glad to hear that you found it pleasant to work with me, Greg. Thank you for your feedback and for choosing Ruoff Mortgage.
Almost everything was perfect.
A couple of miscommunication which caused a little additional expense to me, not significant.
Otherwise, Pam did an excellent job and I would definitely recommend her.
Reply from Pam Townsend, Ruoff Mortgage
May 2nd, 2025 06:03 PM
I'm glad to hear that, overall, your experience was positive and that you would recommend my services. I apologize for any miscommunication and the resulting inconvenience. Thank you for your feedback, and I appreciate your understanding. If...
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As first time home buyers I strongly suggest! Made the process easy to understand and felt like we had someone there we can trust.
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About
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loan
FHA Loan
VA Loan
USDA Loan
Cash Out Refi Loan
Down Payment Assistance Loan
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Memberships
- NMLS
- THAAR
Addresses and Serving Areas
Primary Serving Area
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 404322
Hobbies
- Family Time
- Painting/ Bob Ross
- Reading
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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