Top 5%
Pam Townsend, Ruoff Mortgage
Senior Loan Officer | NMLS# 404322 | Ruoff Mortgag...
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
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Business Hours
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9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Friendly, kind courteous and kept informe.
Reply from Pam Townsend, Ruoff Mortgage
August 13th, 2025 12:43 PM
Thank you, Michael, for sharing your experience. I'm pleased to know you felt well-informed and that the service was friendly and courteous. It was truly a pleasure to work with you. If you have any further questions or need assistance down...
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Pam is a wonderful person to work with! She has a great personality, and treats you well. She made the entire process as smooth as possible and was very good about communicating. I would absolutely work with her again!
Reply from Pam Townsend, Ruoff Mortgage
July 22nd, 2025 12:21 PM
Thank you, Jamie, for your kind words. I'm so glad to hear that you felt well taken care of and that the process was smooth for you. It was a pleasure to assist you, and I'm always here if you need any further help in the future.
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Rachel C
Reply from Owner
July 18th, 2025 05:32 PM
I'm really pleased to hear that you had such a positive experience, Rachel. Your kind words mean a lot to me, and I'm glad I could provide the support you needed during your mortgage process. If there's anything else I can do for you, please...
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Very friendly, Great communication
Reply from Pam Townsend, Ruoff Mortgage
July 18th, 2025 05:33 PM
I appreciate your positive feedback, Rachel. If there's ever anything else I can do for you, please feel free to get in touch.
This is my 6th house, and Pam has been the best person I've worked with in the mortgage space. Excellent communication, knowledge and customer service.
Reply from Owner
July 18th, 2025 05:31 PM
I'm truly grateful for your kind words, Mike. It's fantastic to hear that your experience stands out across multiple home purchases. Thank you for choosing me for your mortgage needs. If there's anything more I can assist you with, please don't...
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Pam was great!
Reply from Pam Townsend, Ruoff Mortgage
July 18th, 2025 05:24 PM
Thank you for taking the time to leave a review, I'm really happy to know that you had a great experience. If there's ever anything more I can do for you, don't hesitate to reach out.
Pam was quick, organized, communicative, and friendly. It was like working with a family member who cares about you.
Reply from Owner
June 27th, 2025 04:18 PM
I'm thrilled to hear you had such a positive experience, Sarah. I enjoyed working with you and I'm glad you felt supported throughout the process. Thank you for your kind words and trust in Ruoff Mortgage.
Pam was exceptional... organized, communicative, quick, and friendly. It was like working with a family member who cares about you.
Reply from Pam Townsend
July 4th, 2025 08:52 PM
I'm delighted to hear that your experience was so positive and that you felt well-supported throughout the process. It was a pleasure assisting you at Ruoff Mortgage, and I appreciate your kind words.
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Amanda M
Reply from Owner
August 19th, 2025 03:48 PM
Amanda, thank you for your wonderful review. I'm delighted that you had a positive experience. It was a pleasure working with you, and if you ever have more questions or need assistance in the future, just let me know.
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from John M
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About
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loan
FHA Loan
VA Loan
USDA Loan
Cash Out Refi Loan
Down Payment Assistance Loan
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Memberships
- NMLS
- THAAR
Addresses and Serving Areas
Primary Serving Area
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 404322
Hobbies
- Family Time
- Painting/ Bob Ross
- Reading
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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