Top 5%
Pam Townsend, Ruoff Mortgage
Senior Loan Officer | NMLS# 404322 | Ruoff Mortgag...
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Pam was very helpful in making this a smooth and efficient process. She kept us well informed and helped us understand when we had questions. She did everything she she said she would do and always called us back and responded to emails promptly....
read more
Reply from Pam Townsend, Ruoff Mortgage
February 10th, 2026 05:31 PM
I'm glad to hear that I could assist in making the process smooth and efficient for you, Angela. Keeping you informed and addressing your questions was a priority for me. If there's anything more I can do for you in the future, just let me...
read more
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Sarah W
Reply from Owner
January 15th, 2026 06:04 PM
I appreciate the perfect rating, Sarah. If you ever need assistance in the future, please feel free to get in touch.
Pam was open with communication and was very friendly to work with. she even made time for us so close to the holidays
Reply from Pam Townsend, Ruoff Mortgage
January 15th, 2026 06:04 PM
I'm grateful for your positive feedback, Sarah. It's important to me to be accessible and communicative, especially during busy times. If there's anything else I can assist you with, please feel free to reach out anytime.
Fast and easy from offer to close.
Reply from Owner
January 13th, 2026 02:12 PM
I'm pleased to hear that you found the process fast and easy, Joe. If you have any more questions or need further assistance, don't hesitate to reach out.
was smooth and efficient Eastside. He made everything quick and painless. Pam was great. She kept us up-to-date as fast as possible we couldn't have asked for it to be any faster.
Reply from Pam Townsend, Ruoff Mortgage
January 2nd, 2026 09:04 PM
I'm glad to hear that the process was smooth and efficient for you, Joseph. Keeping you informed and ensuring a quick and painless experience is always my priority. If you ever need assistance in the future, I'll be here to help.
Great communication! Very helpful through the process!
Reply from Pam Townsend, Ruoff Mortgage
December 23rd, 2025 03:15 AM
I'm grateful for your feedback, Hollyn. It's great to hear that the communication and support throughout the process were helpful for you. If you have any other questions or need assistance in the future, please don't hesitate to reach out.
As a first-time home buyer, I found Ms. Townsend to be patient, competent, courteous, and professional.
Reply from Owner
December 23rd, 2025 03:16 AM
It's great to hear about your positive experience as a first-time homebuyer, Shaad. I'm glad I could support you throughout the process and meet your expectations. Should you have any more questions or need assistance in the future, don't hesitate...
read more
Ms. Townsend was professional, courteous, and competent.
Reply from Pam Townsend, Ruoff Mortgage
December 16th, 2025 06:59 PM
I appreciate your review, Shaad. It's great to know that you found my approach professional and courteous. If you have any other feedback or need further assistance, don't hesitate to reach out.
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Mason H
Reply from Owner
December 16th, 2025 07:01 PM
Thank you for the 5-star rating, Mason. I appreciate it greatly. If you ever need assistance, please don't hesitate to reach out.
Quick to respond , and told me everything i need to know.
Reply from Pam Townsend, Ruoff Mortgage
December 9th, 2025 05:30 PM
I'm pleased to know that you found my communication helpful and timely, Mason. If you have any more questions or need further assistance, I'm here to help.
51–60 of 207
About
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loan
FHA Loan
VA Loan
USDA Loan
Cash Out Refi Loan
Down Payment Assistance Loan
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Memberships
- NMLS
- THAAR
Addresses and Serving Areas
Primary Serving Area
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 404322
Hobbies
- Family Time
- Painting/ Bob Ross
- Reading
View All
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us