Olena Matsko
Production Manager | Residential Mortgage Loan Ori...
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the t... Show More
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Easy to contact, quick to respond and very clear when answering my questions.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you so much Mark for your kind words! I'm so glad I was able to help you and make the process easier for you.
Oleana communication was amazing..she's very professional .
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Stephanie, thank you for your kind words and generous 5-star rating! I strive to provide excellent communication and professional service and I'm delighted to know that I met your expectations. Thank you for choosing us!
Staying on top of our loan and what needed to be submitted when and locking in interest rate earlier, we feel like our mortgage could have been less if we locked sooner, but no one let us know when things were due until the last minute.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I'm glad that you felt your loan was handled well, Stuart! I apologize that the timing of the process did not work out to secure a lower interest rate. We strive to keep our clients informed of all deadlines and updates, so I apologize that...
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Good customer focus & support
Great experience
Olena was responsive, kind, and knowledgeable. She clearly has a lot of experience and did a great job answering my questions and helping us through the process of buying our first home. I’d definitely work with Olena again!
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you so much for the kind words, Heather! It was a pleasure working with you and your family on your first home purchase. I'm glad to know my experience and knowledge was helpful to you. I look forward to working with you again in the...
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There did seem to be a few communication lags.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you for your review, Tamara. I apologize for the communication lags you experienced. We strive to provide exceptional customer service and I apologize that we failed to do so in this instance. We would be grateful for any further feedback...
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Being in touch consistently and availability was important
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Glad to hear that I was available to assist at all times, Theresa!
Overall the lack of communication regarding the overall lending process including the name change was missing. Olena, however pleasant personally lacked effective communication skills that would have alleviated the many headaches along the...
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She was prompt in answering questions.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you, Yoareri!
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About
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted Brightland Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
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Year Started
1992
Time Zone
Central Standard Time (CST)
Licenses
- NMLS # 839189
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov