Olena Matsko
Production Manager | Residential Mortgage Loan Ori...
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the t... Show More
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I wish we could receive follow ups right after we submitted documents and asked questions instead we had to call and ask. It was very inconvenient that we had to provide documents after we already flew to TX. Some of the documents should’ve...
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Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you, Hiroko, for taking the time to share your feedback. I apologize for any inconvenience you experienced during your transaction. We typically strive to reply promptly and ensure all necessary documents are requested in a timely manner....
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She was pleasant. patient. informative and not pushy
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you for your kind words, John. I'm glad to hear that you found our interaction informative and comfortable. Your rating is greatly appreciated and it gives me immense joy to know that you're satisfied with my service. I look forward to...
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The ratings that I’m giving are not about Olena. It’s the company and Jessica Eaves that I’m rating. Olena came in at the end and had no idea what was going on.
Olena is a great communicator and made the loan process easy.
Olena was awesome! This is my first home, so I had lots of questions during this entire process. She communicated and answered my questions through ever step of the way. Olena has helped provide a pleasant experience in purchasing my home....
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Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you so much for the kind words, Christa! It was a pleasure helping you navigate through your first home purchase. I'm thrilled to hear that you found the process to be a pleasant experience. I strive to keep open communication and answer...
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Olena was in constant communication and made our experience easy.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I'm truly grateful for your positive feedback, Marvin. Thank you!
Professional and helpful experience
Olena was marvelous. She made me feel comfortable and adjusted as requested. It’s amazing to have someone in your corner that’s not all about the money and willing to work with what works for you. Every single time I hesitated on documents...
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Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you so much for your kind words, Kelvin. I'm really happy to hear that you felt comfortable and supported throughout our time working together. For me, it's all about ensuring my clients feel confident and secure in their decisions, and...
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All the people involved in the process were very attentive and cordial, I felt a lot of support in this acquisition.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you for taking the time to share your feedback, Elvis. We strive to support and assist our clients throughout every step of the process. I'm sorry that your experience did not fully meet your expectations, as indicated by the rating of...
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Hi experience with Olena was absolutely amazing. She communicated with me often and promptly replied to my emails. She explains every aspect of the mortgage lending process and always kept me informed. Great experience!
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you so much, Bridgette! It was a pleasure working with you and I'm so glad to hear that you had a great experience. It's always my goal to make the mortgage process as stress-free as possible for my clients. Thank you for your kind words...
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About
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted Brightland Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
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Year Started
1992
Time Zone
Central Standard Time (CST)
Licenses
- NMLS # 839189
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov